Reference

Open Your Privacy Choices Clearly

Your polabet account connects live casino tables, slots, sportsbook picks, and wallet actions under one Privacy Policy, so you can see what data we use before you open…

Account data scopeDANA and QRIS recordsCookie choicesSupport privacy path
polabet Open Your Privacy Choices Clearly
CONTACT PATHS

Reach Our Privacy Desk

Fast contact matters when privacy affects your account access, wallet record, or device history. Use the channel that fits your case: chat for a live question, email for a written request, or the account form for changes tied to your profile. We may ask you to confirm your phone, email, last wallet method, or recent sign-in device before we discuss private data.

Team online

Live chat

Start with live chat for privacy questions that need quick routing. Our team is available 09:00-23:00 WIB and can tell you which account checks are needed before data is shared or changed.

Email request

Send written privacy requests to [email protected] when you need access, correction, or deletion handling. Include your registered email and avoid sending wallet PINs, full ID numbers, or screenshots showing private codes.

Account form

After you sign in, open Account > Help > Privacy Request to link your message to your profile. This path helps us confirm ownership without asking you to repeat sensitive details in chat.

ACCOUNT CARE

Switch On Safer Account Controls

Privacy is part of the way we run the account flow, not a separate promise on a static page.

Data we ask for

We collect your account name, phone, email, password record, wallet method, and service messages. Extra checks may apply when withdrawal details change or when a device sign-in looks different from your usual pattern.

Payment privacy

DANA, OVO, GoPay, and QRIS records are kept as payment references, not as open access to your wallet. Our team uses them to match deposits, handle failed scans, and verify withdrawal requests.

Cookie handling

Cookies remember your session, language choice, and layout preference while also helping us spot broken pages. You can clear cookies in your browser, but you may need to sign in again afterward.

Device checks

Open Account > Security > Devices to see recent sign-ins and remove a device you no longer use. We may send a code or ask for confirmation before private data is changed.

Retention periods

We keep account and wallet records while your account is active and for a further period required for disputes, payment reconciliation, and legal duties. When data is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct profile data, close old contact details, or explain a record tied to your account. We verify ownership first, then reply through the channel linked to your profile.

Browse Privacy Questions Before Joining

A privacy question should get a plain answer before you share account details or connect a wallet method. These answers explain what we collect, why we keep it, how support checks identity, and how you can ask for changes. If your case involves access rights, timing, or legal duties, the outcome depends on local law.

We collect the details you enter, such as name, phone, email, password record, and wallet method. We also record sign-in time, device signals, game category opened, and support messages tied to your account.

We keep payment references so deposits can be matched, failed wallet actions can be checked, and withdrawal requests can be verified. We do not need your wallet PIN, and support will not ask for it.

Yes, you can request access through Account > Help > Privacy Request or by emailing [email protected]. We confirm ownership first, then provide the data we can share where local law permits.

Sign in and open Account > Profile to start a change. If the field is locked, contact chat from 09:00-23:00 WIB so we can verify your recent device or wallet reference before updating it.

Yes, cookies keep your session active, remember layout choices, and help us find page errors. You can clear cookies in your browser settings, but the site may ask you to sign in again.

We keep account data while your account remains active and longer when needed for payment checks, disputes, security logs, or legal duties. When records are no longer needed, we remove or anonymise them.

Only staff assigned to account service, payment checks, safety review, or legal duties can access the request. We log access to sensitive records and use your verified contact path for replies.